Contact Us

If you have any questions or queries about your account, payments or parking charges
(PCs), please contact APCOA in one of the following ways:

Customer services phone number – 0345 222 1517 – open Monday to Friday 08:00am to
17:00pm. Closed on public holidays.

Automated telephone payment line – 0345 222 1517.

Refunds – Refunds can be requested in writing by emailing Refunds.MAGparking@apcoa.com
or calling the customer services on 0345 222 1517.
Matters concerning payments, accounts, or general enquiries, you can use the email address
GeneralEnquiries.MAGParking@apcoa.com

Feedback – If you wish to provide feedback which is not related to a Rapid Drop-off payment
issue or a Parking Charge (PC), please complete East Midland Airport’s Customer Feedback
form - https://www.eastmidlandsairport.com/help/feedback-form/